Vintage Watch Agency
4,5 av 5 stjärnor | Omdömen: 425
Detaljerade omdömen
| 4,5 | Leverans |
|---|---|
| 4,7 | Varubeskrivning |
| 4,5 | Kommunikation |
Detta säger köpare om denna handlare
Äldre än 30 dagar
Omdöme av Olivier S. från den 14. december 2023
Breitling ...
Köparen rekommenderar handlaren
Handlarens kommentar:
Thank you for reviewing us! We would love to get to know how we could exceed your expectations in the future since there was no communication with this purchase.
Beställningen slutfördes inte
Omdöme av Mc Gerard L. från den 11. december 2023
Hamilton ...
Köparen rekommenderar handlaren
Köparens kommentar:
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Handlarens kommentar:
Thank you for reviewing us. We would love to know what we can do to exceed your expectations.
Omdöme av Luis S. från den 31. augusti 2023
Oris ...
Köparen rekommenderar handlaren
Köparens kommentar:
The seller was responsive and understanding. They sold a nice watch, but it was returned on my part. The watch is part of a limited set and I did not receive all the specific packaging/accessories for the limited set. Listing stated original box and papers, but I received the standard box for this manufacturer, not the limited box. Seller stated maybe there were different variations, but I do not believe this to be the case. Just did not meet my expectation so I returned and I do not agree with having to own the cost of returning an item that was misrepresented. I was also able to procure the same watch elsewhere with all the expected components.
Handlarens kommentar:
Thank you for taking the time to review us. We are sorry our watch didnt match your expectations regarding the set of this limited edition watch. We are happy to read you where able to found what you where looking for and hope you enjoy your piece.
Omdöme av K. från den 22. maj 2023
Omega ...
Köparen rekommenderar handlaren
Köparens kommentar:
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Handlarens kommentar:
Thank you for taking the time to review us. We would love to know how we could exceed your and other buyers expectations in the future. We are here to guide, help and assist you. Please message us if you have any questions regarding your new watch.
Omdöme av Adonis V. från den 30. januari 2023
Omega ...
Köparens kommentar:
My experience was somewhat not ideal. First things first, I do appreciate that the watch went through a time and pressure test, for which there were paper receipts in the box. I also recognise the very fast response time delivery wise, good packaging and a very elaborate description of the watch on Chrono24. But, lets go through the bad part: 1) The watch has a defect on the 11 o'clock lume mark, it looks like black mold and it can be spotted with the naked eye. I've been in touch with Omega in order to check if its covered under warranty. The store's policy describes that " All our watches are thoroughly inspected, carefully cleaned, serviced as needed by our main watchmaker Edvin and his team". I'm not sure this particular watch went through a thorough inspection. 2) I wouldn't describe the condition of the watch as "Very good (Worn with little to no signs of wear)". The crystal in particular shows very deep scratches of the AR coating and they should be noted in the description before-hand in my opinion. Even Omega commented on the bad state of the crystal when the watch went for a checkup. 3) The warranty date is false. As per description of the watch " Original warranty: Dated 11/07/2013, issued in Latvia", while on the warranty card it's dated to 10/07/2018. I guess, this is to my advantage ,but something to look out for.
Handlarens kommentar:
Thank you for taking the time to do this detailed review. We would appreciate if you had reached out to us when the watch was received so we could get a chance to assist you and clarify if the watch didnt match your expectations. We have a full return policy and we would assist you if this was requested. Seems like the 3 and 8 in the year can be mixed up or texted in a confusing way but all the documentation we have of the watch indicates this is a 2013. Please let our support team assist you in the messenger function if you have any questions left.
Omdöme av Christian O. från den 26. oktober 2022
Omega ...
Köparen rekommenderar handlaren
Köparens kommentar:
Zustand der Uhr wie beschrieben, Gangwerte allerdings nicht wie angegeben. Verpackung hat "Luft nach oben"
Handlarens kommentar:
Thank you for taking the time to review us. We learn and improve of it. Please contact us in your messages so we can assist you with purschase and if you don't feel the watch meets your expectations.
Omdöme av D. B. från den 06. september 2022
TAG Heuer ...
Köparens kommentar:
Zunächst schien alles professionell und vertrauenswürdig. Die Beschreibung der Uhr war ausführlich, die Bilder sehr gut. Die Uhr wurde jedoch als "Full Set", d.h. mit allen Dokumenten, angeboten. Aus diesem Grund war auch der etwas zu hohe Preis für mich ok. Die Lieferung lief einwandfrei. Als die Uhr ankam fehlte jedoch die Original Garantiekarte zur Uhr. Es handelte sich somit nicht um ein Full Set. Der Haändler reagierte auf eine entsprechende Anfrage mit dem Hinweis, seine Mitarbeiter hätten das ganze Lager (!!!) durchsucht und die Karte "leider" nicht gefunden. Aus Kulanz sei eine Preisnachlass von EUR 50,00 (!!!) möglich. Letztelich hat der Händler einen Nachlass von EUR 75,00 gewährt. An sich inakzeptabel. Allerdings hat Chrono24 sich sehr bemüht, den Fall gütlich zu regeln. Nur durch den Einsatz von Chrono24 konnte eine akzeptable Lösung erreicht werden. Es bleibt jedoch ein fader Beigeschmack, da der Händler eine nicht den Tatsachen entsprechende Artikelbeschreibung veröffentlicht hatte, die eine höhere Werthaltigkeit der Uhr suggerierte. Das ist kein fairer Umgang mit Kunden.
Handlarens kommentar:
Thank you for making the review and giving us the opportunity to do better in the future. We're so sorry for the incident with the lost warranty card and that the compensation you got didnt seem to be enough. We offered straight away to make a complete refund and of course service you with the shipping back free of charge. We didint have the possibility to lower the price more than 75 Euros because of low margins on the piece and we where happy to hear that Chrono24 could help with the price reduction to meet your request. Hopefully you are happy with the beautiful watch and can enjoy it for a long time ahead even though the experience wasnt what was expected.
Beställningen slutfördes inte
Omdöme av Julien F. från den 06. september 2022
Omega ...
Köparens kommentar:
Le vendeur est réactif aux demandes. Pour autant le descriptif de l’annonce était incomplet ne signifiant pas que le bracelet n’est pas celui d’origine.
Handlarens kommentar:
Thank you for your review. Our pictures of our vintagewatches are detailed and very helpfull in showing what we're offering. This time they helped you noticing the Omega braclet and as soon as we recieved the info that this wasnt what you looked for we could assist with cancel your order. Hopefully we can exceed your expectations in the future, Wish a really good day and that you find your vintage seamaster soon.
Omdöme av Michele M. från den 08. mars 2022
TAG Heuer ...
Köparens kommentar:
Le vendeur a mis beaucoup de temos avant de orienter à l'expédition. Il a fallu une relance de votre part et de la mienne. Promesse non tenue quant aux délais d'expédition et pourtant FedEx est très réactif donc lenteur du vendeur pour l'envoi.
Beställningen slutfördes inte
Omdöme av Andreas S. från den 07. mars 2022
Rolex ...
Köparens kommentar:
The dealer cancelled my order after I had already made the payment.
Handlarens kommentar:
Thank you for your review. We're once again so sorry fot this incident with the double booking. We've been looking into this problem to not make it appear in the future. Regards, Vintagewatchagency-team.
Omdöme av Jan B. från den 26. januari 2022
Omega ...
Köparens kommentar:
Grossly overpriced, watch worth 15 000 and I paid nearly 30 000 Swedish kronor, sad
Omdöme av Philipp E. från den 04. mars 2021
Chopard ...
Köparens kommentar:
Uhr war in einem schlechteren Zustand, als man dies aufgrund der Beschreibung hätte annehmen dürfen.
Handlarens kommentar:
Dear client, the watch was on display with six (6) hires images and we inspect every watch that we sell carefully, however we apologize that the watch did not meet your expectations. We hope that the return handling was swift and hassle free and you are very welcome back another time.
Köparens kommentar:
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