Vintage Watch Agency
4,5 av 5 stjärnor | Omdömen: 410
Detaljerade omdömen
4,5 | Leverans |
---|---|
4,7 | Varubeskrivning |
4,5 | Kommunikation |
Detta säger köpare om denna handlare
Äldre än 30 dagar
Omdöme av Tristan F. från den 02. november 2023
Rolex ...
Handlarens kommentar:
Thank you for your review and sharing your views. We understand there are differing perspectives on the sequence of events. When we realized the incorrect caliber listing, we offered a full refund, which you declined. After 11 months, you wanted an authenticity check. After a thorough examination by our watchmakers and an independent assessment from the Rolex authorized dealer in Sweden, we confirmed that the serial number had not been altered. We suggested a service at the Rolex AD. You preferred Rolex’s European center, which led to delays. As you wanted to cancel due to extended service, we offered you of a complete refund, excluding the service fee, amounting to 700 euros, you accepted it. Our aim is a positive customer experience, and we appreciate your feedback for improvement. Thank you for your patience.
Omdöme av Nicola från den 01. juni 2022
Omega ...
Köparens kommentar:
La scatola dell’orologio non corrispondeva all’annuncio, era danneggiata; ho chiesto un rimborso parziale ma il negoziante ha rifiutato, offrendo solamente il reso integrale dell’articolo, sebbene non avessi intenzione di restituire anche l’orologio.
Handlarens kommentar:
Thank you for taking the time do this review. Since we were extremely low in price for this full set we didnt have the margins to do a refund because of the loose omega label on the box. and instead offered return on our cost. Im sorry this disappointed you and I really hope you are pleased with your beautiful watch and it's functions. Wish you a great summer and hopefully we can exceed your expectations in the future.
Omdöme av Hans F. från den 15. december 2021
IWC ...
Köparens kommentar:
Die Beschreibung auf Chrono24.de un der Firmenwebside stimmen nicht mit dem Artikel überein. Spreche und schreibe auf akademischem Niweau "schwedisch"! Trotzdem wurde ich nicht wahrheitsgeäß informiert; Fragen nicht beantwortet.
Handlarens kommentar:
Thank you for taking your time to send us a review. Im so sorry you where dissatisfied with the process and the compensation you recieved for the broken box. Hope to exceed your expectations in the future. Regards, Vintage watch-team.
Köparens kommentar:
The Watch was listed with the wrong Calibre information. Then Rolex USA said the Watch was found to have an altered serial number. Tried to get a refund and was declined. Had to hire a Lawyer in Stockholm to demand a refund. Finally got a refund less $1000 for Serving and handling. Terrible experience.